How to Order
Payment:
You can use PayPal online in our Webshop. This allows you to pay using all major credit cards such as MasterCard and Visa. Please email info@caspoll.com if this is not a convenient method of payment for you and we will try our best to offer an alternative.

You are also more than welcome to contact info@caspoll.com directly. Then we can make sure you get the right viewing of our collections.

We will let you know if your item is in stock and send you details for payment online. Once your payment has been received your order will be shipped immediately.


Product:
You can view our available eel skin collection online in "collection" and in our "WebShop". Sizes are measured in cm (centimetres) featured with available color and price. If you live in Singapore and you would like to see and touch the skin quality and colour range you can visit one of our retailers (see under "retailer"). Or you can contact us for a private viewing if you wish.
Shipping:
We do FREE SHIPPING within Singapore. For Hong Kong the flat charge is $15 SGD and other countries in Asia the flat charge is $20 SGD. Products are posted via Singapore Post Registered mail service and is estimated to arrive within 8-10 working days. We pass you the parcels tracking number. If you have any questions or requests please contact info@caspoll.com.

Please be aware that any items shipped internationally may be subject to import duties and taxes by the recipient country. Kindly note that you will be responsible for paying these charges.
Exchanges & Returns:
IMPORTANT: Eel skin is a natural organic skin type that has bites, scratches and small "beauty marks" on it which is the beauty of the skin.The product cannot be reclaimed and returned because of these natural beauty marks.

We strongly recommend spraying the eel skin with leather protection spray (water resistant) before you start using it. It will keep the skin in great condition for many years.

NO leather cleaner and cream is recommended since marks can appear on the skin. The eel skin is a "fat" natural skin type that maintains itself with a soft, durable and strong condition – a lifelong product!

We will only accept exchanges and returns provided if the product is returned in new and unused condition incl. tags attached and packed in original plastic bag.

Please email us pictures for claim evaluating before returning the item.

For all orders please contact info@caspoll or + 65 97 56 96 12

- Thank you!